FAQ

WHAT SHOULD MY CHILD WEAR DURING RECREATIONAL CLASSES?

Wearing a gymnastics suit is not mandatory. We ask that your child be dressed comfortably, long hair should be tied back and your child should be barefoot or wear socks (socks are mandatory for trampoline classes). Jewlery is strictly prohibited.

DOES MY CHILD RECEIVE SOMETHING AT THE END OF THE RECREATIONAL SESSION?

Your child will receive a certificate or a report as well as a ribbon.

HOW DO I KNOW AT WHAT LEVEL TO REGISTER MY CHILD NEXT SESSION?

Talk to your child’s coach who can help in identifing the appropriate level according to his/her age and skills.

WHEN WILL I RECEIVE MY INCOME TAX RECEIPT?

Your income tax receipt is available at all times through your customer account on our website. You can print a copy under the “transaction” section.

WHERE CAN I PURCHASE A GYMNASTICS SUIT?

Gymnastics suits are sold in the Aylmer, Bucikingham, Hull and Gatineau sectors.

IS IT PERMITTED TO REMAIN IN THE GYM DURING MY CHILD’S CLASS?

No. However, parents are welcomed in the gym to encourage their child during the last class of the session.

WHAT IS OUR REFUND POLICY?

Refund policy (for the recreational sector):

A $6 service fee is included in all prices displayed. These fees are non-refundable.

All refund requests must be the subject of a written notice and be sent by email at info@unigymgatineau.com or in the respective sector and the refund will be calculated and processed at the date of receipt of the complete form.

A 10% penalty of the remaining classes or $50 (the lowest amount) will be applied for any refund request.

When a participant can no longer assist to the classes for health reasons (illness or injury), the penalty will not be applied upon presentation of a medical note.

The refund form is available here (in french).

WHEN DO I NEED TO PAY?

To avoid problems, we ask you to make the payment in the following week of your registration. You can either pay in person or send us a check by mail at our head office. All payments must be received before the session starts and not at the first class.

Participant will not be allowed to his or her class if there is still a balance owed. Even if the participant is absent on the first class, the bill must be payed before the session starts. All unpaid registration will be canceled and as a result, access to class will be denied.

Our payment modes and opening hours are available here.

WHERE CAN I CONFIRM THAT MY PLACE WAS RESERVED ON THE WAITING LIST?

In order to reserve your spot, please make sure that you add the place in your shopping cart and go through the registration all the way. You can then see in your user account that the places have been reserved.

WHEN DO I NEED TO PAY MY CLASS ON THE WAITING LIST?

You only have to pay if you still want the spot when we give you a call if ever a place becomes available.

CAN I RESERVE A PLACE FOR A CLASS STILL AVAILABLE AND RESERVE A SPOT ON THE WAITING LIST FOR A TIME FRAME THAT I PREFER?

Yes. If and when we communicate with you to offer you that spot, we will transfer the place for you to the new class. The old class will then be given to another child.

WHAT SHOULD I DO IF MY CHILD HAS AN ACCIDENT IN THE GYM?

At Unigym Gatineau, athletes are eligible to a reclamation program from the Federation of Gymnastics Quebec. This program is only suitable for all athletes who have acquitted the gymnastics fees and have an active inscription. (Parents who accompany children in a class (Cameleons and Ants) are not admissible to this program).

Before making a reclamation, an accident report has to be completed by a coach and sent to the Federation (by Unigym’s employees). Here is the procedure to complete and file a reclamation.

Reclamation for a parent (non participant)

(Reclamation can differ if the parent has a personnal or private insurance)

If the person asking for a reclamation has no insurance:

Please complete the claim form (below)
Declaration form needs to be completed by a doctor: proper diagnostic, recommendations and any other important medical information.( physiotherapy, chiropractician or others).
For justification, please join all original documents received by any medical professional. Everything needs to be sent my mail to the Federation of Gymnastics Quebec.
In the case of a emergency transport by ambulance, please complete the form, make full payment and join the invoice and receipt to your reclamation and send, by mail to the Federation of Gymnastics Quebec.

If the person making the reclamation has insurance :

A demand has to be sent to your own Insurance Company before any documents can be sent to the Federation. Once your Insurance Company processes everything and the maximum amount is refunded, then your file can be sent to the Federation. Therefor, a complete and detailed file has to be sent by mail to the Federation

Please complete the claim form (below)
Declaration form needs to be completed by a doctor: proper diagnostic, recommendations and any other important medical information. (physiotherapy, chiropractician or others).
For justification, please join all original documents received by any medical professional. Everything needs to be sent my mail to the Federation of Gymnastics Quebec.
In the case of a emergency transport by ambulance, please complete the form, make full payment and join the invoice and receipt to your reclamation and send, by mail to the Federation of Gymnastics Quebec.
Join all receipts and invoices from Insurance Company.

The Federation’s Insurance Company will process only completed demands and files. AIG Insurance Company is trusted to study and make the final decisions. The company will deal and communicate with the demander privately. Please take note that all decisions regarding settlement of demands and requests are under advisement of the AIG Insurance Company only and the Federation has no power in any final decisions made.

Click here to download the claim form (document to be uploaded soon).