Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

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Our Terms

Refund policy

A $5 service charge is included in all prices displayed. These fees are non-refundable.

Any request for reimbursement must be the subject of a written notice and be sent by email: info@unigymgatineau.com or in its respective sector and the reimbursement will be calculated and processed from the date of receipt of the complete form.

A penalty of 10% of the remaining lessons or $50 (whichever is less) will be applied for any refund request.

When a participant can no longer follow the season for health reasons (illness or injury) the penalty will not be applied on presentation of the medical ticket at the time of the request.

Payments

To avoid problems, we ask you to make the payment in the following week of your registration. You can either pay in person or send us a check by mail at our head office. All payments must be received before the session starts and not at the first class. 

Participant will not be allowed to his or her class if there is still a balance owed. Even if the participant is absent on the first class, the bill must be payed before the session starts. All unpaid registration will be canceled and as a result, access to class will be denied.

Waiting list

Booking your space

In order to reserve your spot, please make sure that you add the place in your shopping cart and go through the registration all the way. You can then see in your user account that the places have been reserved.

Payment

You only have to pay if you still want the spot when we give you a call if ever a place becomes available.

Non-resident fees

Non-resident fees ($ 10) are added automatically to the invoice.

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